SFIT Incident information tool

SFIT provides information about disruptions and planned deviations in passenger transport. RUs can use SFIT to keep their employees up to date on measures taken in the event of a disruption.


Teaser image, tunnel with rail track and text SFIT

Service information

The SFIT application provides information about disruptions in passenger transport directly from the operation management centre. The chargeable ancillary service is available as a service via the Internet and a mobile phone app. With SFIT, railway undertakings can communicate information about their own deviations in operations to their employees.

The mobile app is available for download in the common app stores under the name SFIT (Android) or https://apps.apple.com/app/sfit/id6447051748 (iOS). Billing takes place on a monthly basis. Valid charges for the respective working timetable period are published in the Network Statement.

How you benefit

  • Message in text form
    • Incident information in customer-friendly language directly from the BFZ
    • Reason, duration, area of a fault
    • Background information on a fault
    • Measures for a disruption
    • Possibility to enter train-related measures yourself (does not apply to ÖBB-PV)
    • REM (Rail Emergency Management) ID on which the message is based
    • Time at which the message was created
    • Last update of the message
    • Affected region
    • Route section affected
    • Between which stations does the message apply
    • Chat function
  • In the event of a fault additionally
    • Measures taken
    • Time of fault rectification
    • Information on the end of the fault in text form


The SFIT service is ordered and cancelled using the order/cancellation form. A separate contract must be concluded between ÖBB-Infrastruktur AG and the RU before the service can be utilised. The order/cancellation form and the sample contract can be found in the annexes to the Network Statement.

After ordering, RU admins can authorise users for the application in the M-AMA online ordering system.

Contact us

Questions on SFIT? Our team is happy to help.

Mag.ª Sabine Famera
Customer information

ÖBB-Infrastruktur AG

Send an email

Technical support

ÖBB-Infrastruktur AG

Phone +43 51778 851 2266 (Süd #2)