ÖBB-Infrastruktur Aktiengesellschaft
Praterstern 3
1020 Wien
Telephone: +43 1 93000 0

​Contact form
Group portal:

Registered with the Commercial Court of Vienna under: FN 71396 w
VAT identification number: ATU16210507
DVR number: 0063533

The primary business purpose of ÖBB-Infrastruktur AG is one of a railway infrastructure company which plans, constructs, maintains (including servicing, inspection, fault clearance, repair and reinvestment), provides and operates a needs-based and secure railway infrastructure (including high-performance routes). The company may also offer shunting services. ÖBB-Infrastruktur AG is also entitled to plan and construct other infrastructure projects, provided that it is ensured that the related costs are borne by third parties.

ÖBB-Infrastruktur AG is a wholly-owned subsidiary of Österreichische Bundesbahnen-Holding Aktiengesellschaft, headquartered in 1100 Vienna, Am Hauptbahnhof 2.

The website serves the purpose of informing the public on the responsibilities and services of ÖBB-Infrastruktur AG. Photos, unless otherwise specified: ÖBB

The ÖBB Group is a member of the Chambers of Commerce of Vienna, Lower Austria, Burgenland, Styria, Upper Austria, Salzburg, Carinthia, Tyrol and Vorarlberg.

Responsible supervisory authority in railway-related matters: Supreme Railway Authority (Dept. II/C) in the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK), 1030 Vienna, Radetzkystraße 2

(Disclosure in accordance with § 25 of the Media Act and § 5 of the E-Commerce Act)

ÖBB-Infrastruktur AG’s service point for passenger enquiries regarding the area of infrastructure, can be reached using the contact form.
In particular, this includes enquiries regarding safety, disruptions of operations and accidents.
Contact person for individuals with disabilities and limited mobility: Telephone number: +43 5 1717 ext. 5, Fax: +43 1 5800 830 05555. More information online: Barrier-free travelling
Competent authority in the event of loss of luggage: Telephone number: +43 1 93000 22222, or use our contact form Lost & Found notice of loss.

Independent Agency for Passenger Rights (apf)

Passengers who do not agree to the railway station operator’s decision may also contact the apf. As a free and independent arbitration board, it ensures quick and binding solutions and indemnities in the event of a dispute (e.g. due to delays, cancellations). Please submit your documents using the complaint form provided at Should you not be able to transmit the documents electronically, please send them by mail to: Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile 4/1/6, 1060 Vienna.