Contact us

Lost & Found - Notice of loss

Umbrella, bag and a question mark on blue background

Have you lost something in a train or in a station of the ÖBB? Then please submit a report of your loss using our enquiry form. Should you have lost an item of greater value please additionally contact the nearest police station.

Lost & Found - Notice of loss
​​Lost property offices

Contact form ÖBB-Infrastruktur AG

Red circle with a stylized person

You have suggestions, requests, complaints concerning ÖBB-Infrastruktur AG. Any praise would also be most appreciated. Our online contact form is available for this purpose.
In case of other events on the train, topics concerning train tickets and fare demands, please contact the respective railway undertaking.

​Contact form

You wish to contact us by letter?

Passengers at Vienna Central Station

Our postal address

ÖBB-Infrastruktur AG
Customer Service

Praterstern 3
1020 Vienna

Other available contact and information sources