Contact us

Have you lost something in a train or in a station of the ÖBB? Then please submit a report of your loss using our enquiry form. Should you have lost an item of greater value please additionally contact the nearest police station.

​Lost & Found - notice of loss - enquiry form
​Lost property offices

You have suggestions, requests, complaints concerning ÖBB-Infrastruktur AG. Any praise would also be most appreciated. Our online contact form is available for this purpose. Any enquiries relating to delays or the rights of passengers should be directed to your respective railway company.

​Contact form

Passengers at Vienna Central Station

You wish to contact us by letter?

Our postal address

ÖBB-Infrastruktur AG
Customer Service

Praterstern 3
1020 Vienna

Other available contact and information sources