Contact us

Lost & Found, suggestions, wishes, complaints to ÖBB-Infrastruktur. We are also happy to receive compliments.

Lost & Found

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Have you lost something on the train, in the ÖBB Rail&Drive car or at the railway station? Register your lost item independently and easily with the Online-Tool for loss reports.

​Lost & Found - General information
Lost & Found - Online-Tool for loss reports
Lost & Found - ​​Lost property offices
Lost & Found - FAQs

Contact ÖBB-Infrastruktur AG

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You have suggestions, requests, complaints concerning ÖBB-Infrastruktur AG. Any praise would also be most appreciated. Our online contact form is available for this purpose. In case of other events on the train, topics concerning train tickets and fare demands, please contact the respective railway undertaking.

​Contact ÖBB-Infrastruktur

Informationsfreiheitsgesetz

Um einen Antrag auf Informationszugang zu stellen, verwenden Sie bitte das folgende Formular.
Beachten Sie, dass Sie für einen solchen Antrag Ihre Identität glaubhaft machen müssen.

Zum Formular

You wish to contact us by letter?

Passengers at Vienna Central Station

Our postal address

ÖBB-Infrastruktur AG
Customer Service

Praterstern 3
1020 Vienna

Other available contact and information sources

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Agency for Passenger Rights

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Austrian Ministry
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