User guide (German)
Service information
The SFIT application provides information about disruptions in passenger transport directly from the operations control center. The service is available both via the Internet and in the form of a cell phone app. In the case of RUs, SFIT can be used to communicate additional information to employees about their own deviations in operations.
The mobile app is available for download in the common app stores under the name SFIT (Android) or https://apps.apple.com/app/sfit/id6447051748 (iOS). Billing takes place on a monthly basis. Valid charges for the respective working timetable period are published in the Network Statement.
How you benefit
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Message in text form
- Incident information in customer-friendly language directly from the BFZ
- Reason, duration, area of a fault
- Background information on a fault
- Measures for a disruption
- Possibility to enter train-related measures yourself (does not apply to ÖBB-PV)
- REM (Rail Emergency Management) ID on which the message is based
- Time at which the message was created
- Last update of the message
- Affected region
- Route section affected
- Between which stations does the message apply
- Chat function
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In the event of a fault additionally
- Measures taken
- Time of fault rectification
- Information on the end of the fault in text form
Ordering
The SFIT service is ordered and cancelled using the order/cancellation form. A separate contract must be concluded between ÖBB-Infrastruktur AG and the RU before the service can be utilised. The order/cancellation form and the sample contract can be found in the annexes to the Network Statement.
After ordering, RU admins can authorise users for the application in the M-AMA online ordering system.
Order for other companies
The SFIT service is ordered and terminated via the order/cancellation form (on the basis of an offer) via the respective contact person at ÖBB-INFRA. The central mailbox BSDS.Anforderungen.INFRA-BS@oebb.at is available for this purpose.
Contact us
Questions on SFIT? Our team is happy to help.